Refund & Cancellation

At LuxeLaundry, customer satisfaction is our top priority. We understand that sometimes plans change.

1. Cancellation Policy

You may cancel your pickup order free of charge up to 2 hours before the scheduled pickup time. Cancellations made less than 2 hours before the pickup slot may incur a nominal cancellation fee.

2. Rescheduling

If you need to reschedule, please do so at least 2 hours prior to your slot. We will gladly accommodate your request based on slot availability.

3. Refund Policy

If you are not satisfied with the quality of our cleaning, please contact our support team within 24 hours of delivery. We will offer a complimentary re-wash for the affected items. Refunds for damaged items will be processed after inspection and are limited to the terms stated in our Liability policy.

Last updated: July 31, 2026